At Furniro, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a hassle-free return process.
Items must be returned within 30 days of receiving your order.
Products must be unused, undamaged, and in their original packaging.
Customized or personalized items are not eligible for returns unless they arrive damaged or defective.
A proof of purchase (order confirmation or receipt) is required.
Certain items are not eligible for returns, including but not limited to:
Gift cards
Clearance or final sale items
Products marked as Non-Returnable on the product page
Follow these steps to initiate a return:
Contact our customer support team at returns@furniro.com or call us at +1 (123) 456-7890 to request a return authorization.
Pack the item securely in its original packaging and include any accessories, manuals, or free gifts.
Ship the product to the return address provided by our support team. You are responsible for the return shipping cost unless the item is defective or damaged.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be processed to your original payment method within 5-10 business days.
If you paid using a gift card, the refund will be issued as store credit.
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).